FITLIGHT® RETURN POLICY
There are a few important things to keep in mind when returning a product, you purchased online from
- You have 14 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from the following can be returned and eligible for a refund.
- FITLIGHT Corp. (Canada Office) 14845-6 Yonge Street, Suite 376, Aurora, ON, L4G 6H8, Canada.
- FITLIGHT USA Inc (USA Office) 6815 Biscayne Blvd, Ste 103-462, Miami, FL 33138, USA
- Returned Product(s) must be original condition. Please ensure that the all items are in the original packaging. All cords, adapters and accessories that were must be included with the return.
- A Return Merchandise Authorization (RMA) form must be requested from our customer service team within 14 days of the receipt of the product. To request an RMA, email firstname.lastname@example.org. The RMA form must be included along with your returned Product.
- Shipping and handling charges, and taxes paid (e.g., state, customs, VAT) are not refundable.
- You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to FITLIGHT Corp.
- If you return Product to FITLIGHT Corp. (a) without an RMA from FITLIGHT Corp. or (b) without all parts included in the original package, FITLIGHT Corp. retains the right to either refuse delivery of such return or charge you a restocking fee of 10% of the original price of the Product or the retail value of the missing accessories, whichever is higher.
- Refunds will be processed and paid within 14 business days of FITLIGHT Corp. receipt of Product.